REFUND POLICIES

Effective Date: [01/01/26]

This Refund Policy governs cancellations, refunds, and payment disputes.

1. GENERAL RULES

• All refunds are subject to cancellation terms.

• Requests must be made via official communication channels.

2. REFUND ELIGIBILITY

Refunds depend on:

• Time of cancellation

• Property terms

• Seasonality

• Offer type

3. STANDARD REFUND STRUCTURE

• 30+ days before check-in: 100% refund (minus fees)

• 15–30 days: 50% refund

• 7–14 days: 20% refund

• <7 days / No-show: No refund

4. NON-REFUNDABLE CASES

• Promotional bookings

• Peak dates (New Year, festivals)

• No-shows

• Early check-outs

5. REFUND TIMELINE

• Processed within 7–14 business days

• May vary depending on bank/payment gateway

6. DEDUCTIONS

Non-refundable charges may include:

• Payment gateway fees

• Bank charges

• Currency conversion fees

7. SECURITY DEPOSIT REFUND

Refunded after inspection.
Deductions apply for:

• Damage

• Rule violations

8. FORCE MAJEURE

In extraordinary situations, we may offer:

• Credit notes

• Date changes

• Partial refunds (case-by-case)

9. CHARGEBACK POLICY

• Users must contact Stay Ukiyo before disputes

• Fraudulent chargebacks may lead to:

  • Legal action

  • Blacklisting

  • Recovery proceedings

10. FRAUD PREVENTION

We reserve the right to:

• Verify transactions

• Hold or cancel suspicious bookings

11. CONTACT

Email: info@stayukiyo.in
Phone: +91 98190 40745