Terms and Conditions

Effective Date: [01/08/26]

These Terms & Conditions (“Terms”) govern your use of the Stay Ukiyo website (“Platform”) and all bookings made through it. By accessing the Platform or making a reservation, you agree to these Terms.

1. COMPANY DETAILS

Stay Ukiyo (“Company”, “We”, “Us”, “Our”) operates a hospitality booking and management platform offering villas, holiday homes, and curated stays.

2. NATURE OF SERVICE

• Stay Ukiyo acts as a booking intermediary and/or property manager.

• Properties may be owned or managed by third parties.

• We do not guarantee uninterrupted availability of any property or service.

3. USER ELIGIBILITY

• You must be at least 18 years old.

• You must have the legal capacity to enter into a binding contract.

• You agree to provide accurate and complete information.

4. BOOKINGS & CONFIRMATION

• A booking is confirmed only after:

  • Payment (partial/full), AND

  • Written confirmation (email/WhatsApp).

• Prices may change until payment is completed.

• Stay Ukiyo reserves the right to cancel bookings before confirmation.

5. PAYMENTS

• Payments may be collected via secure third-party gateways.

• You agree to comply with all payment provider terms.

• Additional charges may apply for:

  • Extra guests

  • Services

  • Events

  • Damages

6. SECURITY DEPOSIT

• A refundable security deposit may be required.

• Deductions may be made for:

  • Damages

  • Rule violations

  • Missing items

• Refund timeline: typically 7–14 business days.

7. USER CONDUCT

You agree NOT to:

• Violate any law

• Cause disturbance or nuisance

• Damage property

• Conduct unauthorized events or commercial activities

Violation may result in:

• Immediate eviction

• Forfeiture of payment

• Legal action

8. PROPERTY RULES

• Only registered guests allowed

• Occupancy limits must be followed

• Check-in/out times must be respected

9. CANCELLATIONS

• Cancellation and refund eligibility are governed by the separate Refund Policy.

10. THIRD-PARTY SERVICES

We may facilitate services (transport, chefs, activities).
We are not liable for:

• Quality

• Delays

• Injury or loss caused by third parties

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Stay Ukiyo is not liable for:

• Indirect or consequential losses

• Personal injury or accidents

• Travel disruptions

• Loss of belongings

Maximum liability = total booking amount paid

12. INDEMNITY

You agree to indemnify Stay Ukiyo against:

• Claims arising from your actions

• Property damage

• Legal violations

13. FORCE MAJEURE

We are not liable for failure or delay due to:

• Natural disasters

• Government restrictions

• Pandemics

• Transport issues

14. CHARGEBACK & FRAUD POLICY

• Fraudulent chargebacks are strictly prohibited

• We reserve the right to:

  • Contest disputes

  • Provide evidence to banks/payment gateways

  • Take legal action

15. INTELLECTUAL PROPERTY

All website content is owned by Stay Ukiyo.
Unauthorized use is prohibited.

16. TERMINATION

We may suspend or terminate access for:

• Fraud

• Abuse

• Policy violations

17. GOVERNING LAW

• Governed by Indian law

• Jurisdiction: Courts in Mumbai, Maharashtra

18. DISPUTE RESOLUTION

• First: amicable resolution

• Then: arbitration under Indian Arbitration Act

19. MODIFICATIONS

We may update these Terms at any time. Continued use = acceptance.

20. CONTACT

Email: stayukiyo@gmail.in
Phone: +91 98190 40745